FAQ

Do I need to tell the receptionist when she calls to remind me for my appointment that I want to change the service I am having done? Please inform us upon receiving a confirmation of your salon appointment if you need to change service you have scheduled. We do our best to accommodate our clients need. Having lead-time to make changes is appreciated.

Why would I be charged a higher price than listed on your service menu? Prices listed are starting prices and may increase when more product, time or detailed work is required. Prices, like life are subject to change without notice.

Will my designer be upset if I make an appointment with a different designer at Joeys Hair Systems? Our #1 priority is you and what fits your needs. Unlike other salons that lock you into one particular stylist, we are pleased when our clients feel comfortable to work with all members of our staff. Each member of our staff is Skill Certified in each are (example: waxing, foiling, color, texture, etc) prior to offering that service to our clients. We work as a team. In the event that your regular stylist is not available, or you would simply like a fresh point of view, we welcome you to schedule with whomever you wish. By joining our Joey's email list you can watch for our daliy, or weekly, specials with different team members.

If a different designer perms or colors me, how will the designer know what to use? Any time a client receives a chemical service, all formulas, products, & special care notes are recorded in the salons computer.

Im only comfortable seeing my designer, is that ok? Absolutely!

Will my stylist be using an assistant? Your stylist will most likely be using an assistant for chemical applications, prepping, polishing, and occasionally styling. Please rest at ease knowing that all assistants meet the requirement of the State of Connecticut, and are completely trained by our salon. All chemical services are formulated by and techniques instructed by your designer. If you are more comfortable with only your designer performing some or all of these services, please let us know at the time your appointment is made, so that extra time may be scheduled with your designer. Please note that these prices are set with the use of an assistant in mind, therefore extra charges will apply if the assistant is not utilized.

Do I need an appointment? Joey's Hair Systems can normally accommodate walk-ins, when no particular designer is requested. However, if you desire a particular designer, appointments are recommended. Typical, the higher Designer Levels are only available by appointment.

How far in advance do I need to make an appointment? That really depends on the flexibility of your schedule. We always recommend that you schedule your next appointment prior to leaving. This will ensure that you have an appointment that works best with your schedule. Keep in mind that higher designer levels book up weeks in advance. Many of our clients choose to pre-book for the entire year. This ensures that your time slot will always be reserved for you.

Can I just tell you to schedule my appointment every 4 weeks, on Tuesday, at 5pm? Definitely, in fact - we recommend it! Our computer system enables us to put in your appointments based on the day, time, and # of weeks between visits. So you never have to think about it. We can book out your appointments for the next 3, 6, 12, or more months.

The designer I want is always booked up. If the designer you select is not available at the time you request, we would be happy to put you on our computerized waiting list. JUST ASK! In the event that another client needs to reschedule (which happens often), and an appointment becomes available, our computer will prompt us to call you. However, we do recommend that you go ahead and schedule an appointment at the first available time slot AND then have your name added to the waiting list.

If I book ahead of time, Im afraid Ill forget my appointment. Dont worry, we remind you. When you schedule your appointment we always give you an appointment card that you can put in your car or on your refrigerator. Our receptionist will also make every attempt to reach you by phone 24-48 hours prior to your appointment to confirm. Please be sure to keep us up to date on your daytime and evening phone number. If for any reason we are unsuccessful in contacting you personally, please call us to ensure both you and your designer that there have been no changes.

What if I need to change, reschedule or cancel my appointment? Your appointment is reserved especially for you & your designer. If for any reason you need to reschedule, change, or cancel your appointment, please notify us at least 24 hours in advance. This will enable us to offer that time to another client on the waiting list. We understand that unforeseen emergencies can arise, however, repeated No Shows or continued last minute cancellations will be unable to schedule future appointments more than 2 hours in advance.

What if Im running late for my appointment? If you foresee that you may be late for your appointment, please call. Your designer will make every effort to accommodate you. However, it may be necessary to see an alternate designer, or reschedule your appointment.

Can I bring my children with me to my appointment? We treasure our small clients, however to ensure a relaxing atmosphere for all of our clients, only children receiving services are permitted in the service area. Please make childcare arrangements for children not receiving services, or they may wait in the reception area with a supervising adult. For safety reasons, at no time should children play on the equipment. Because of the number of breakable items, please do not allow children to touch any items in the salon that you do not wish to purchase.

Can I pay with a check? Your personal check is welcome. However, we do not accept third party checks. In the event that your bank returns a check to us, you will be required to pay the balance in full, along with a $35 returned check fee. This amount must be paid within 3 business days of us receiving the check. We will attempt to call you, however it is ultimately your responsibility to contact us. After three days, the matter is automatically turned over to the States Attorney for collection.

Which credit cards do you accept? Visa, Mastercard, and Discover

Are gratuities/tips included in your prices? Service gratuities are not included in the prices listed. Please use your own discretion. A 15-20% Gratuity is customary and greatly appreciated.

Is it ok to have my cell phone on while in the salon? For the comfort of other clients, please turn your cell phone off, or to vibrate. Also, to allow your service provider to concentrate on your service and to avoid running late into the next scheduled appointment, please refrain from using your cell phone while you are being serviced.

Do I have to wait in the reception area for my stylist, or can I just go ahead back? When a designer is with a client, please remember, that client in her chair is her main focus. Please allow us to offer each client our undivided attention that they deserve during their appointment. We ask that any clients not receiving appointments kindly wait in the reception area until their appointment begins, or the staff member they are in to see is available.

I just got a haircut a few days ago, but I cant do a thing with it. Please call us! It doesnt matter if its the best haircut or color in the world, if it isnt working for you, its no good! Please call so we can make it right for you! Any revisions for services are completed at no charge as long as we are notified within 72 hours of your original service.

The shampoo, conditioners, and styling aids are so much cheaper in the drugstore. Why should I use professional products at home? Quality, professional hair care requires quality professional maintenance. When used properly, you will only need a very small amount of product, costing you only pennies a day. Why pay top dollar for the perfect cut, color, or texture, only to turn around and use lower quality products? If you like the way your hair looks when you leave the salon, the only way to reproduce it is to do what we do, and use what we use. Your stylist will recommend the professional products best for your hair type, condition and style.

I bought the products my stylist recommended, but it just doesnt work for me. We guarantee all of our beauty products 100%. If for any reason you are not satisfied with the products you purchased, please return it. We will happily exchange it, give you a credit, or refund your money (in same payment form).

Id love to recommend your salon to a friend. Please do! For your friend or family member who has never been here, please pick up some complimentary gift cards for them; ask our salon coordinators for details. When your friend or family members have had a service done you are then automatically put into our Referral Contest. For the client who referrers the most people in a 1 month time period wins  $10.00 in salon services.

How can I receive discounts on services and products? Ask about complimentary gift cards.

Do you have gift cards available? Yes, we have gift cards that can be purchased in different denomination.